![]() If we do not receive the return, or if the return was sent using your own shipping label, we are unable to process a refund or exchange unless you are able to provide proof of shipment and receipt through the label's tracking numbers. If you are returning an item for store credit, your store credit will be issued as soon as the carrier weighs the item and it is in transit. Once you receive a refund notification, the refund will show on your credit card in a few days. Once your return has been received and weighed by the carrier, please allow up to 5 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Made to order items, rugs, mirrors, and wall art are subject to a $35 restocking fee for storage and handling. This includes jewelry with specified initials or zodiac signs. The following exceptions to the above policy apply:įinal sale promotions are not refundable and cannot be transferred to another order.Ĭustomized and limited edition items are considered final sale and are not returnable. ![]() ![]() If you used PayPal to make a purchase, and the return is processed after 180 days, the refund will be in the form of store credit as we are not able to refund your PayPal account). PayPal's refund policy covers 180 days, and their refund policy supersedes ours. In instances where your payment method does not allow for a refund 365 days post transaction, you will be refunded to store credit instead. Your original form of payment's refund policy must allow for a return within the same time period. We will only accept returns with tags on and in the original packaging Items may be returned for a full refund or exchange within 365 days of the purchase date, provided the following requirements are met:Īll original packaging, including all tags or boxes must be included with the return.Īll categories but bedding must be unworn, unwashed, undamaged, and unaltered. Bedding may be washed or used, so long as it is returned within 365 days.įor hygienic reasons, we ask that you wear underwear when first trying-on your underwear purchase.
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